Student Complaints and Conduct
Student Complaint Procedures
The Office of Student Success and Enrollment Management is committed to equal treatment to all members of the University community in regards to their personal and professional concerns. The primary objective of the student complaint procedure is to ensure that concerns are promptly dealt with and resolutions reached in a fair and just manner.
A complaint is defined as dissatisfaction or disagreement with any decision or action that effects Fort Valley State University students. Complaints covered by policies already in place (e.g. student employment, grade appeals, sexual harassment, discrimination, student conduct, etc.) are excluded from these guidelines.
Institutional Complaint Process
Any FVSU student who believes that he or she has not been treated fairly may make use of the student complaint process. All student complaints should be referred to the Vice President of the Office of Student Success and Enrollment Management. Complaints should be referred to the office in writing either through FVSU e-mail or mailed to the office. The VP for Student Success does not make decisions outside the scope of its area of authority. However, the Vice President along with the Dean of Students may serve as advisors to the student through the entire process.
With the support and advice of the Vice President and/or the Dean, the student should present his or her complaint in writing to the potential source. If the student is not satisfied with the response from the potential source, he or she may present the complaint in writing to the next level supervisor. For example, if the potential source is a faculty member, the next level supervisor would be the departmental chair. The student must file a complete written statement of the alleged complaint. The statement should include the name of the potential source and the remedy sought. If the issue is not resolved, the complaint process will follow the chain of command of the department in question to the next level until a solution is found.
Regardless of the decision concerning the complaint, no member of the University community may harass or retaliate against a student who has filed a complaint under the university complaint guidelines. Such actions of harassment or retaliation are explicitly forbidden by the university.
After completing the guidelines described above, if a student feels his/her situation has not been resolved at the institutional level, the student may appeal outside of the institution to the University System of Georgia Main Office.
Fort Valley State University is accredited by the Commission on Colleges of the Southern Association of Colleges and Schools to award baccalaureate, master’s and educational specialist degrees. Contact the Commission on Colleges at 1866 Southern Lane, Decatur, Georgia 30033-4097 or call 404/ 679-4500 for questions about accreditation of Fort Valley State University.
Office of Student Success and Enrollment Management
Fort Valley State University
(Updated November 2015)