Communications Officer (Dispatcher)



Vacancy number: 1026

Job Title: Communications Officer (Dispatcher)

Department: Campus Police and Safety

The Communications Officer is the first point of contact for all emergency and non-emergency calls to Fort Valley State University and determines the nature of calls and deploys the appropriate personnel and/or equipment.  The officer reports to the shift supervisor and police chain of command.

Duties and Responsibilities

 

  • Receives and responds to incoming telephone calls and radio messages
  • Provides direction and guidance to callers
  • Monitors the electronic alarm systems and fire alarm system on continuous basis
  • Operates multi-channel base radio
  • Maintains records on telephone calls, radio messages and alarms
  • Maintains daily log of all activities reported to the Office of Campus Police
  • Dispatches Campus Police personnel to handle calls for services
  • Monitors, records, and downloads CCTV video footage on the University’s video surveillance system
  • Utilizes the University’s computer-based access control system to assist officers with opening and securing doors
  • Utilizes the Georgia Crime Information and National Crime Information Center databases to assist police officers in the performance of their official duties
  • Maintains, sorts and files reports alphabetically, numerically, chronologically and by other predetermined categories; looks up information in files
  • Maintains a clean and efficient office
  • Assists with security details and special events in and around the University
  • Works varying shifts (day and/or night)
  • Performs other duties as assigned

 

Qualifications

Minimum:

  • High School Education or GED
  • One to three months related experience and/or training
  • Experience using computers (keyboarding, data entry, etc.)
  • Keyboard/type 30-40 wpm
  • Obtain Peace Officer Standard and Training (POST) certification as a Communications Officer within six (6) months of employment
  • Excellent verbal and written communication skills
  • Excellent decision-making skills and the ability to think and act quickly

 

Preferred:

  • Associate’s degree
  • Two years related work experience
  • Law enforcement experience
  • Experience working on a college campus

 

Knowledge, Skills, and Abilities:

  • Ability to deal with the public in a tactful and courteous manner
  • Ability to maintain confidentiality of records and information
  • Ability to exercise self-restraint and maintain composure under pressure or adverse conditions
  • Ability to operate with limited supervision
  • Ability to make sound decisions based on good judgment on a frequent basis
  • Ability to receive and transmit emergency messages where accuracy is essential
  • Ability to speak in a clear, well-modulated voice and to remain calm during emergency situations
  • Ability to think, act, and work quickly and efficiently

 

Working conditions

  • Wear a designated uniform at all times while on duty
  • Work is performed primarily indoors, in a temperature-controlled  environment
  • Requires weekend, holiday, and day/night shift work
  • Maintain POST certification as a Communications Officer

 

Physical requirements

  • Frequently required to sit; talk and listen
  • Periodically required to reach with hands and arms
  • Occasionally required to walk; and stoop, kneel, crouch or bend
  • May be required to lift up to approximately 25 pounds

Finalist(s) will be required to take a keyboarding/typing proficiency test.

HOW TO APPLY:

Interested persons MUST submit a complete application packet which includes:

  • FVSU Application (include Job Title and Job Number)
  • Cover Letter (include Job Title and Job Number)
  • Resume
  • Unofficial Transcript(s) – Diploma copies are not accepted in lieu of transcripts
  • List of three (3) Professional References including their contact information

Complete application packets should be emailed to hrfvsu@fvsu.edu, with the Job Title and Job Number in the subject line. Application packets that do not contain ALL required information will be considered incomplete and will not be reviewed

APPLY NOW!
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