Fort Valley State University

The Office of Information Technology provides technological support and leadership by assisting the university in realizing its academic mission and research goals. This support includes, but is not limited to, assisting with academics and distance education, administrative applications, network maintenance and access, e-mail/Web-mail, telecommunications, hardware installation and maintenance, software installation and maintenance, training, Web site management, and exploring and implementing new technologies.

As a service unit it is critical that The Office of Information Technology interacts with and allows others to utilize its expertise in reaching their area goals. The office also provides guidance in the selection, purchase, and use of information technologies that represent the cutting edge in automated and integrated instructional and administrative support systems.

The staff is available to answer any questions you may have concerning services offered by this area. To submit a request for services ticket to our Helpdesk, please use our IT Online Helpdesk System (your access will require authentication). After you submit your ticket, you will receive periodic email notices of the progress being made toward its resolution. This Helpdesk system is available to both FVSU employees and FVSU students.

Del Kimbrough, Director
Office of Information Technology
Fort Valley State University
1005 State University Drive
Fort Valley, GA 31030-4313
Phone: (478) 825-6228
Fax: (478) 825-6142
kimbroughd@fvsu.edu

Staff

• Helen Pertillo - pertillh@fvsu.edu - Administrative Assistant to the Director
• Amanda Glover - glovera@fvsu.edu - Distance Education Coordinator
• Tabitha Taylor - taylort@fvsu.edu - PC Support Specialist
• Kendale Frederick - frederickk@fvsu.edu - Lab Manager
• V. Crafter-Clark - vcrafter@fvsu.edu - Administrative Applications Support Manager
• Dan Perdue - perdued@fvsu.edu - Web Master

Online Helpdesk

This is information and usage instructions for the IT Online Helpdesk System at Fort Valley State University. This information will facilitate the application’s use by the university’s employees and students.

The Web application is accessible by FVSU employees and students who can submit request for service tickets from the FVSU Web site (all users) or from the InfoCentral intranet site (employees only). Any other user is prevented from using the application.

1. Navigate to the IT Online Helpdesk System and the Login screen will appear
2. Your user name will be “fv" followed by the username you log in to school computers with. For example “fv\jdoe”
3. Your password will be the password that you use for school computers.
4. To submit a new trouble ticket or work order request, click on “add a new Work Order” underneath the “Manage your Work Order Requests” heading.
5. Enter a brief summary of the problem in the “Summary” field.
6. Enter a direct telephone line where you can be reached in the “Call Back Number” field. This will help IT in contacting you if we need further information.
7. Select the priority of your request. Please use an appropriate priority rather than marking everything as “High.” This will help IT in determining those needs which need to be addressed faster.
8. Select appropriate types and subtypes for your problem. The more accurate you can be the faster your problem will be assigned to the right individual and be answered.
9. If necessary, enter a more detailed description of your problem in the “Description” field.
10. If you have one, you can attach a document or other file using the “Attachment” field.
11. Click Submit and you’ll see a review of what you have submitted.
12. You may receive an e-mail receipt of your submission. This may contain additional information about who the problem was assigned to.

You may also receive an invitation to fill our a survey once the ticket has been closed. Filling out this survey will help us improve IT services.