Joyce M. Brown

  • Position: Director of Academic Advising and Counseling
  • Division: Academic Affairs


Master of Science Management, April 2009 Indiana Wesleyan University, Marion, Indiana Major: Management
Bachelor of Science in Business May 2007 Martin University, Indianapolis, Indiana Major: Business


Fort Valley State University- Fort Valley, Georgia
Disability Counselor, Academic Advisor, Academic Counselor and Adjunct Professor (November 2010 to Present)

  • Coordinate with campus departments on accommodations and accessibility regarding students with disability matters
  • Communicate and provide guidance to students with a documented disability
  • Evaluate disability documentation
  • Collaborate with students, faculty, staff and administrators to develop appropriate action plans regarding academic support issues and students on probation
  • Facilitate, organize, plan and monitor monthly workshops
  • Provide weekly visits and academic counseling for students on academic probation
  • Effectively communicate in an advisory and coaching role for all students
  • Provides counseling and advisement to students related to course selection, at risk students, schedule adjustments, registration, add/drop classes
  • Provide academic advising to freshmen and sophomores
  • Have a thorough understanding of the curriculum, institutional requirements, course sequences, and requirements for a major, minor, or concentration
  • Acquaint advisees with the general and departmental educational requirements, college regulations, services, and opportunities
  • Maintain and update current student records in BANNER and Degree Works
  • Instructor for Leadership Development classes and Freshman Orientation courses

Pike High School-Indianapolis, Indiana Instructional Assistant
(August 2009 to May 2010)

  • Worked under teacher’s supervision to give students additional attention and
  • Supervised students in class, between classes, during lunch and recess, and on field trips
  • Assisted teachers prepare for lessons by getting materials ready or setting up equipment, such as computers
  • Assisted in enforcing school and class rules to help teach students proper behavior
  • Assisted with before school and after school monitoring

Martin University- Indianapolis, Indiana Recruitment Counselor
(August 2003 to August 2009)

  • Disseminate recruitment information to prospective students, high schools, community members, places of business and institutions of post -secondary education, including working collaboratively with university representatives
  • Managed and trained recruiters for staffing positions; implemented strategies for enrollment goals; established eternal and external relationships for recruitment purposes
  • Recruited students by visiting high schools; attending college nights; visiting community colleges and technological institutions
  • Assisted in planning and implementation of open house events, college fairs and other off campus events
  • Served as liaison/college representative to local high schools and universities
  • Planned college days on campus and conducted on-campus tours
  • Aware of all schools materials, brochures, curriculum and all academic programs

Community Missionary Baptist Church-Indianapolis, Indiana
Property Manager/Assistant to Secretary
(September 1996 to August 2003)

  • Created and maintain inventories of church equipment
  • Analyzed possible future needs and/or improvements to existing property and make recommendations to the church body as appropriate
  • Provided annually inventory all of furnishings and equipment, identified any missing equipment
  • Collected rental payment from renters
  • Provided custodial duties of church when needed

Finish Line Inc.-Indianapolis, Indiana
Sales/Customer Service
(1992 to 1996)

  • Provided customers with information on discounted or other promotional offers
  • Provided payment procedure by processing credit card and cash transactions
  • Provided customers with information on return and exchange policies
  • Greeted customers and determined their needs and want
  • Discussed type, quality and number of merchandise required for purchase
  • Assisted in display of merchandise

Eastern Airlines-Memphis, Tennessee
Ticket Agent
(1975 to 1989)

  • Knowledge of all destinations and abbreviations
  • Provided outstanding customer services
  • Assisted in the weight and check-in of baggage
  • Responsible for handling ticket reservations, cancellations, alterations, and informing customers when a flight has been delayed or cancelled
  • Consulted with other airlines when cancellations or delay of flights for alternatives
  • Knowledgeable of all rules and regulations concerning customers with disabilities
  • Dispatched flights from the gate
  • Notified flight attendants about any special needs for specific passengers, such as a child flying alone or a disabled passengers


Toastmasters International- 2014
Annie R. Carthon Service Award- 2014
Annie R. Carthon Service Award- 2015
NASAP Student Leadership Award- 2015
Alpha Lambda Delta National Honor Society, Advisor- 2014 to Present
Fort Valley State University Royal Court, Advisor- 2015, 16 & 17
Ralph P. Malone Youth Motivational Task Force- 2015, 16 & 17
HBCU / APLU- Presenter- 2016


Meeting Student Retention Goals in a Struggling Economy
Indianapolis, IN, 2009
Retention and Recruitment Workshop
Memphis, TN, 2009
Recruitment and the Internet Conference
Indianapolis, IN, 2008
Improving College Access and Success for Indiana Adults
Indianapolis, IN, 2007
NACADA Academic Advising Conference
Denver, CO, 2011
MAP-Works Conference
Indianapolis, IN, 2012
AVID Summer Institute Training
San Diego, CA, 2014
NASAP Conference
Savannah, GA, 2015
AMAC Conference
Valdosta, GA, 2015
NASAP Conference
Durham, N.C., 2017
HBCU Association of Public and Land Grant Universities
Atlanta, GA, 2016


Microsoft Word, Excel, Office, Outlook, PowerPoint, Banner, Blackboard and Degree Works